Predictive Dialer

The Indosoft Predictive Dialer for the Digium Asterisk Open Source PBX is an excellent tool for outbound telemarketing. It offers one of the most advanced dialing systems integrated into the Asterisk and is designed to increase the talk time for Agents. This Dialer is optimized to minimize the wait time of agents between live calls, thereby dramatically increasing the contact rate and talk time for every agent, resulting in increased productivity. With a single PRI's 23 telephone lines, the dialer can keep anywhere between 10 to 14 agents talking, with an average wait of less than 20 seconds, while staying under the prescribed FCC drop-rate.

This Predictive Dialer for Asterisk platform is designed to comply with the FCC requirements for outbound dialing. It's real time Do Not Call List enforcement will protect the user from violating the Federal and State Do Not Call List. It also enforces time of the day calling thereby restricting the calling to normal calling hours. The Indosoft Predictive Dialer for Asterisk connects to the Public Telephone network (PSTN) using a PRI (T1) or a VoIP interface (SIP, H323 or IAX). The Predictive Dialer is driven by Indosoft Contact Management System CRM capable of running multiple campaigns and can operate very efficiently with as low as 4 agents working at a time on a single campaign. Its self-pacing control loop optimizes the wait time to produce high contact rate. Excellent management console is available to view, analyze and manage the performance of campaigns, leads and individual agents.

Features

This Predictive Dialer is flexible enough to align the outbound dialing closely with the objectives of the customer.

• Soft Dialer (VoIP driven) or Regular Dialer (PSTN PRI Driven)
• Ability to Monitor Lead performance and change leads on the Fly
• Real time Call blocking of the DNC List
• Enforcement of Time of the Day regulation
• Enforcement of Quota Based Dialing
• Live Report
• Dialer Console
• Monitor Agent and Line performance
• Connection within milliseconds, to hear the 1st ‘Hello'
• Ability to Listen
• Recording
• Ability to have the client information at the time of connection
• Setup multiple simultaneous Campaigns, each campaign can be Predictive or Agent Ready

Typical Use

An outbound campaign will attempt to successfully connect the agent with a live person at the other end of the phone line. Manual dialing wastes considerable time weeding out the No-Answer, Busy, disconnect etc., and also consumes time and energy for the agent to Dial. The contact rate is poor and the ‘talk to' duration is often less than 15 minutes in an hour. With a Predictive Dialer, the contact rate will jump dramatically because the Dialer will dial more lines than the total number of agents at any given time. In a typical scenario, the "talk to" time will be dramatically higher.

Typical Applications

• Surveys
• Collections
• Telemarketing
• Polling
• Customer Service calls
• Reminders
• Mass Notifications